In today’s business environment, where the efficiency of operations plays a crucial role in the overall growth and profitability of an organization, having a system in place to streamline employee attendance and absenteeism is of utmost importance. One such system that has been steadily gaining traction is the concept of an employee call-out hotline. But […]
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While we’ve all heard the phrase “the customer is always right,” they’re not always the easiest people to deal with. In every business, there will come a time when a difficult customer calls and wreaks havoc in your once-peaceful office. This happens even more so inside a call center. Learning how to handle such callers
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Emergencies can happen at any given moment. In the midst of such unforeseen events, clients look to their insurance agents for timely help and guidance. They anticipate an immediate response, irrespective of the hour. But here’s the catch – you cannot possibly function 24/7, and neither can your staff. This is where the role of
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Customer service is more than just a department in an organization; it is a critical component that can greatly influence the success and growth of a business. In a marketplace that is saturated with numerous competitors, offering exceptional customer service is one way to stand out and create a loyal customer base. This article explores
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Have you ever considered why your maid service could greatly benefit from an answering service? Well, here’s an eye-opening fact: the average monthly cost of commercial janitorial services is approximately $600. Every missed call represents a missed opportunity to secure that income. So, it’s time to ditch the outdated voicemail system because, let’s face it,
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Small businesses play a crucial role in our economy. They not only meet the demands and needs of local communities but also create job opportunities and contribute to the growth of the local economy. Starting a business from scratch requires courage and belief in oneself, and as a small business owner, you have already achieved
Growing Your Small Business Read More »