Our Founder, Dave Kimble, started Answer Aide because of a need he had with another business that he owned. His landscaping company was growing, and he was not able to keep up with the calls that were coming in. Therefore, he decided to outsource the calls to an answering service. The first one he tried was horrible; then he tried one or two more. He finally found somewhat of a decent one; however, every time a new call came in, the operator would ask for the city when they were getting the address, and either they would either pronounce it wrong or spell it to them incorrectly. While our city name may not be easy to say, it was part of the company’s name, so the spelling shouldn’t have been an issue.
Dave decided to give up on the answering service because it was making his company look horrible. However, he still needed someone to answer the phone, so he decided to go ahead and hire his first receptionist. She did a fantastic job, but there was never enough work to keep her busy. So, Dave knew a few landscapers in different parts of the country and reached out to them to see if they wanted to share a receptionist.