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About2020-05-04T20:01:13-04:00

Are You Ready To Take Your Company To The Next Level?

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How Answer Aide Got Started

Setting the standard for customer service excellence!

Our Founder, Dave Kimble, started Answer Aide because of a need he had with another business that he owned. His landscaping company was growing, and he was not able to keep up with the calls that were coming in. Therefore, he decided to outsource the calls to an answering service. The first one he tried was horrible; then he tried one or two more. He finally found somewhat of a decent one; however, every time a new call came in, the operator would ask for the city when they were getting the address, and either they would either pronounce it wrong or spell it to them incorrectly. While our city name may not be easy to say, it was part of the company’s name, so the spelling shouldn’t have been an issue.

Dave decided to give up on the answering service because it was making his company look horrible. However, he still needed someone to answer the phone, so he decided to go ahead and hire his first receptionist. She did a fantastic job, but there was never enough work to keep her busy. So, Dave knew a few landscapers in different parts of the country and reached out to them to see if they wanted to share a receptionist.

“Every phone call leaves an impression on your customer; we strive to brighten up your client’s day one call at a time.”

Dave received more interest then he expected and, after a few months, added another receptionist. It turned out that there were more than a few people that wanted something more than the traditional answering services. Therefore, in 2018 Dave formed a new company Answer Aide.

Since then, Answer Aide has started to offer additional services beyond answering services to include call center solutions, dedicated virtual receptionists, and live chat services. In 2019 Dave sold his previous company so that he can focus on taking Answer Aide to the next level while providing service and dedication to each one of our clients like they are our only client.

“We provide excellent customer service to each caller and treat them like our own customers, which we treat like family.”

customer service trends in 2020

Our Mission

Answer Aide strides to help make each and every one of their clients look their best and help them grow. As Answer Aide’s clients grow, so does Answer Aide, and quite frankly, we want you to recommend us to your friends.

Resources for Small Businesses and Entrepreneurs

We’re more than just a call center! We’re here to help you succeed, because when you do well so do we.

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Our Clients Love Us

“Answer Aide has been a life-saver for our company! The services have freed us up so we can tackle more projects and continue to grow.”
ANDREA AGUSTIN • OFFICE MANAGER
“I turned to Answer Aide to help. They had an immediate impact on all phases of my business. I have no intention of moving on from them.”
KYLE WRIGHT • BUSINESS OWNER
“Awesome service, very communicative, and very thorough in their work, highly recommend.”
ANDY BURLISON • BUSINESS OWNER

Integrations

Below are a couple of the CRMs that Answer Aide integrates with. As long as your CRM supports web-hooks we can integrate with your software.

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