Customer Service
Outsourcing
Reduce Costs and Improve Your Customer Satisfaction By Outsourcing Your Contact Center
Growing a business is expensive, and we believe costs shouldn’t hold you back from growing your company. Whether you are growing your business, expanding, or looking to reduce costs, you will save money by outsourcing your customer support needs.
When you outsource with AnswerAide, we handle all your customer service needs. We will train our staff to use your software, answer all your calls, respond to emails and chats, and perform additional administrative and secretarial tasks.
AnswerAide can assist your company whether you are looking for 1 person to be your office assistant or need 10 customer service representatives to handle all your customer support needs.
How We Help Businesses Grow
Reduce Payroll Costs
You will no longer need to pay for federal or state taxes, unemployment insurance, health care, or time-off.
Reduce Overhead Costs
You will need less space in your office when you outsource your contact center, which will increase your profits.
Reduce Phone Costs
We can host your phone numbers, which will eliminate your phone bill saving your company thousands.
Increase Satisfaction
We monitor our customer service representatives to ensure they are providing quality customer service.
Scale With Your Business
We can add professional customer service representatives temporarily or on an ongoing basis.
No More Headaches
No more worrying about your staff running late, calling out, or quitting without notice.
Account Manager
Your account manager is always available and will make outsourcing to a call center simple.
We Earn Your Business
We know you’ll love our service, so we don’t feel the need to lock you into any long-term contracts.
Based In The USA
All of our customer support staff is based in the United States. We’ll never sacrifice quality to save a buck.
Learn How AnswerAide Can Assist
by Outsourcing Your
Contact Center
Benefits of Outsourcing Your Call Center with AnswerAide
Trained to Your Company’s Standards
Increase Reliability
24/7 Coverage When You Need It
Benefits of Outsourcing Your Call Center with AnswerAide
Sales Calls
We are your Brand Ambassador, and we are ready to answer all questions that your caller may have about a product or service.
Support Calls
We’ll ready to assist your callers with troubleshooting issues with their product or answer any billing questions.
Payments
Our agents can process payments for your callers through your CRM or merchant account.
Emails
When your clients send you an email, we’ll be ready to reply and assist them with the necessary information
Online Chat
Customers prefer different communication methods. With AnswerAide, we’ll cover your online chat, so that no client gets left behind.
Social Media Accounts
Customers will leave comments and send messages on your social media accounts, and AnswerAide will be ready to respond promptly.
Dispatching Jobs
We’ll route and dispatch your service jobs that need scheduling.
Order Processing
A customer may call with a question, and then decide to purchase. No worries, we’ll see them through from start to finish.
Based In The USA
All of our customer support staff is based in the United States. We’ll never sacrifice quality to save a buck.
Check Out What
Our Clients Are Saying
Benefits of Outsourcing Your Call Center with AnswerAide
1. Tell Us Your Needs
2. Go Over the Details
3. Meet Your Account Manager
4. We Build Your Team
5. Rockstar Training Starts
6. Sit back and Relax
Request More Information and Pricing
We will reach out with any additional questions we may have.
Frequently Asked Questions
Yes, we can provide 800, 888, 866, 844, 833, or any other toll-free number that your company needs. You may give the number directly to your callers or forward your calls to this toll-free number.
If your software supports webhooks or has an API, we can submit the caller’s information to your CRM or software. When we submit this information you won’t have to worry about entering the data we have already collected.
Yes, AnswerAide is based in the United States, and we will never outsource our services to any other countries. We require our employees to successfully complete a communication and written assessments before starting to work for us.
Our business hours are 9 am-8 pm EST. However, our call center and operations run 24/7/365.
You’ll save money using a live answering service and increase your sales and caller’s satisfaction. Our service costs less than hiring another employee because you pay for the services you will use. If you are a new company or want to try our services, we offer a free answering service to start you off.
All you need to do is forward your calls to us, and therefore you don’t need any equipment.
Unless you advise us to tell your clients that we are an answering or receptionist service, they normally will not know. We assign you a phone number to forward your calls to you, and when that number rings, your account pops-up on the answering service agent’s screen so that they know the call is for your company. They will then answer the call with your company’s greeting.
AnswerAide stands out from the competition because we go the extra mile for our customers. We utilize the most current technology; for example, we invest in the best headsets. By having great headsets, your callers won’t hear any background noise, and your callers will not hear other agents in the background. We also monitor our agents to verify they are servicing every call with the exceptional service that we require. AnswerAide also requires every employee to pass our communication and written assessments to verify they represent your company professionally.
Above all, we value all of our customers and love it when they refer us to other businesses. The best way to earn referrals is to provide exceptional service, and we do this every day for all of our callers.
We know you will love our answering service, so we give new customers a fifteen-day or thirty-minute satisfaction guarantee. Let us know if you are unsatisfied for any reason before you reach thirty minutes or your fifteenth day. If we can’t make it right, we’ll give you a refund for your monthly service.
We Know Our Software
