Reduce Costs and Improve Your Customer Satisfaction By Outsourcing Your Contact Center
Growing a business is expensive, and we believe costs shouldn’t hold you back from growing your company. Whether you are growing your business, expanding, or looking to reduce costs, you will save money by outsourcing your customer support needs.
When you outsource with AnswerAide, we handle all your customer service needs. We will train our staff to use your software, answer all your calls, respond to emails and chats, and perform additional administrative and secretarial tasks.
AnswerAide can assist your company whether you are looking for 1 person to be your office assistant or need 10 customer service representatives to handle all your customer support needs.
Growing a business is expensive, and we believe costs shouldn’t hold you back from growing your company. Whether you are growing your business, expanding, or looking to reduce costs, you will save money by outsourcing your customer support needs.
When you outsource with AnswerAide, we handle all your customer service needs. We will train our staff to use your software, answer all your calls, respond to emails and chats, and perform additional administrative and secretarial tasks.
How We Help Businesses Grow
Trained to Your Company’s Standards
When you outsource your customer support to AnswerAide, we’ll ensure that you receive experienced agents representing your company. All customer service representatives will go through extensive training to your company’s standard. When we have to train a new employee for your company, you will not be charged anything for the training.
Increase Reliability
Employees get sick, run late, and will occasionally quit without notice. You won’t need to worry about downtime because we keep at least one additional employee ready to take over if something happens.
Benefits of Outsourcing Your Call Center with AnswerAide
Trained to Your Company’s Standards
When you outsource your customer support to AnswerAide, we’ll ensure that you receive experienced agents representing your company. All customer service representatives will go through extensive training to your company’s standard.
Increase Reliability
Employees get sick, run late, and will occasionally quit without notice. You won’t need to worry about any downtime because we keep at least one additional employee ready to take over if something happens.
24/7 Coverage When You Need It
Some companies only need service 8 hours a day, while others need it 24/7. When you outsource your contact center with AnswerAide, we’re here when you need us. When you first sign up, you can let us know how many customer service agents you need and what time frames. We will help monitor your call stats and recommend any changes you may need to make during certain time periods.
How We Can Assist With Your Business Process Outsourcing
Check Out What Our Clients Are Saying About AnswerAide
We have used AnswerAide for about four months and are extremely happy with their call answering service. I actually feel like they are part of our staff! At first, I was concerned and probably drove them crazy; however, they were always patient with me, and I wish I signed up sooner.
AnswerAide does a great job at helping us answering our phones when we get overloaded. Highly recommend!
AnswerAide has been a life-saver for our company! The services have freed us up so we can tackle more projects and continue to grow.
I have had a great experience with AnswerAide--the personnel is efficient, amiable, and professional. Having this service has helped my own business excel since having a live person answer calls 24/7 shows top-notch customer service. It's a valuable addition to my business, and I'm pleased with how AnswerAide has worked to deliver what I need.
See What Else Our Clients Are Saying
How Outsourcing Customer Service Works
1. Tell Us Your Needs
Let us know what you are trying to accomplish and why you are looking to outsource your call center. We will work with you to improve your customer support and deliver an excellent customer experience to give your brand the excellent reputation that it deserves.
2. Go Over the Details
Once we know everything your business needs, we’ll send over a detailed proposal for your company. After you review it and give us the green light, we’ll create an agreement to outsource your customer service through AnswerAide.
3. Meet Your Account Manager
We’ll set up a time to meet with your dedicated account manager to go over your company’s details. We’ll go over your company’s policies and procedures during this time.
4. We Build Your Team
We will start reviewing the resumes we have to find the best candidates for your business. All customer service representatives are based in the United States. All employees are required to complete job assessments to verify that they are a great fit for your company culture.
5. Rockstar Training Starts
It’s time to start getting your new customer support agents trained to your company’s standards. Once training is completed, the representatives will know your brand, the software you use and be prepared to be your new rockstars.
6. Sit back and Relax
Your new representatives are ready to go, so you can start to relax because we have you covered. Representatives will be monitored to assure quality assurance, and any issues will be addressed immediately to prevent future issues.
How Outsourcing Customer Service Works
1. Tell Us Your Needs
Let us know what you are trying to accomplish and why you are looking to outsource your call center. We will work with you to improve your customer support and deliver an excellent customer experience to give your brand the excellent reputation that it deserves.
2. Go Over the Details
Once we know everything your business needs, we’ll send over a detailed proposal for your company. After you review it and give us the green light, we’ll create an agreement to outsource your customer service through AnswerAide.
3. Meet Your Account Manager
We’ll set up a time to meet with your dedicated account manager to go over your company’s details. We’ll go over your company’s policies and procedures during this time.
4. We Build Your Team
We will start reviewing the resumes we have to find the best candidates for your business. All customer service representatives are based in the United States. All employees are required to complete job assessments to verify that they are a great fit for your company culture.
5. Rockstar Training Starts
It’s time to start getting your new customer support agents trained to your company’s standards. Once training is completed, the representatives will know your brand, the software you use and be prepared to be your new rockstars.
6. Sit back and Relax
Your new representatives are ready to go, so you can start to relax because we have you covered. Representatives will be monitored to assure quality assurance, and any issues will be addressed immediately to prevent future issues.
Request More Information and Pricing
Let us know your needs so that we can put together a custom quote. We will reach out with any additional questions we may have.
We Know Our Software
There are thousands of different software platforms out in the world. We are familiar with the software listed below but don’t worry if you don’t see the program you use or if your company has a custom CRM. AnswerAide is able to work with all CRMs and software.
Frequently Asked Questions
Yes, your customer service representative will remain the same from day-to-day. However, if your customer support representative requests off or does not come in for some reason, we will assign another agent to your company. We always keep an additional employee trained and ready to fill in if there is an issue. Therefore, one of the biggest benefits of outsourcing your customer service is that your company will always have coverage.
Yes, we can use any CRM or software that your company is currently using. You will need to add us as a user, and then we will be ready to use your software. We are familiar with the most popular CRMs on the market, but if we haven’t used your software before, we will take the time to learn the core functionality and train our employees on the software.
It can take between 1 and 4 weeks to set up your customer service outsourcing. We will provide you with a precise timeframe during the exploratory meeting.
We will help you reduce your workload; for example, we can assist you with:
- handling all your phone calls
- your emails
- online chats
- scheduling requests
- process orders
- troubleshoot issues
- dispatch jobs
- process payments through your system
- send regular mail or marketing mail on behalf of your company
- handle back-office support for your company
- any other tasks an office assistant or receptionist will normally handle
Every account is different as no two companies have the same requirements. Therefore the setup time varies from company to company. Some things that factor into this equation are the software that we will be using for your company, the number of agents we need to hire to service your company, and the roles you will use AnswerAide for your company. Generally, we can complete the recruiting, training, and have your phone systems set up within two to four weeks.
Our business hours are 9 am-8 pm EST. However, our call center and operations run 24/7/365.