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Customer Service Outsourcing

Professional and Friendly Agents Trained to Support Your Company

Customer Service Outsourcing2021-02-03T20:32:19-05:00

Reduce Costs and Improve Your Customer Satisfaction By Outsourcing Your Contact Center

Growing a business is expensive, and we believe costs shouldn’t hold you back from growing your company. Whether you are growing your business, expanding, or looking to reduce costs, you will save money by outsourcing your customer support needs.

When you outsource with AnswerAide, we handle all your customer service needs. We will train our staff to use your software, answer all your calls, respond to emails and chats, and perform additional administrative and secretarial tasks.

AnswerAide can assist your company whether you are looking for 1 person to be your office assistant or need 10 customer service representatives to handle all your customer support needs.

grow your business by outsourcing your customer service
grow your business by outsourcing your customer service

Growing a business is expensive, and we believe costs shouldn’t hold you back from growing your company. Whether you are growing your business, expanding, or looking to reduce costs, you will save money by outsourcing your customer support needs.

When you outsource with AnswerAide, we handle all your customer service needs. We will train our staff to use your software, answer all your calls, respond to emails and chats, and perform additional administrative and secretarial tasks.

How We Help Businesses Grow

Trained to Your Company’s Standards

When you outsource your customer support to AnswerAide, we’ll ensure that you receive experienced agents representing your company. All customer service representatives will go through extensive training to your company’s standard. When we have to train a new employee for your company, you will not be charged anything for the training.

when outsourcing to a contact center you dont need to worry about downtime

Increase Reliability

Employees get sick, run late, and will occasionally quit without notice. You won’t need to worry about downtime because we keep at least one additional employee ready to take over if something happens.

Learn How AnswerAide Can Assist by Outsourcing Your Contact Center

Benefits of Outsourcing Your Call Center with AnswerAide

Trained to Your Company’s Standards

When you outsource your customer support to AnswerAide, we’ll ensure that you receive experienced agents representing your company. All customer service representatives will go through extensive training to your company’s standard.

Increase Reliability

Employees get sick, run late, and will occasionally quit without notice. You won’t need to worry about any downtime because we keep at least one additional employee ready to take over if something happens.

when outsourcing to a contact center you dont need to worry about downtime
virtual assistant service saves time 24/7

24/7 Coverage When You Need It

Some companies only need service 8 hours a day, while others need it 24/7. When you outsource your contact center with AnswerAide, we’re here when you need us. When you first sign up, you can let us know how many customer service agents you need and what time frames. We will help monitor your call stats and recommend any changes you may need to make during certain time periods.

How We Can Assist With Your Business Process Outsourcing

Check Out What Our Clients Are Saying About AnswerAide

Marie Herbert

We have used AnswerAide for about four months and are extremely happy with their call answering service. I actually feel like they are part of our staff! At first, I was concerned and probably drove them crazy; however, they were always patient with me, and I wish I signed up sooner.

Tori Priebe

AnswerAide does a great job at helping us answering our phones when we get overloaded. Highly recommend!

Andrea Agustin

AnswerAide has been a life-saver for our company! The services have freed us up so we can tackle more projects and continue to grow.

Lewis Rose

I have had a great experience with AnswerAide--the personnel is efficient, amiable, and professional. Having this service has helped my own business excel since having a live person answer calls 24/7 shows top-notch customer service. It's a valuable addition to my business, and I'm pleased with how AnswerAide has worked to deliver what I need.

See What Else Our Clients Are Saying

How Outsourcing Customer Service Works

tell us your needs for your call center solutions

1. Tell Us Your Needs

Let us know what you are trying to accomplish and why you are looking to outsource your call center. We will work with you to improve your customer support and deliver an excellent customer experience to give your brand the excellent reputation that it deserves.

2. Go Over the Details

Once we know everything your business needs, we’ll send over a detailed proposal for your company. After you review it and give us the green light, we’ll create an agreement to outsource your customer service through AnswerAide.

meet your account manager

3. Meet Your Account Manager

We’ll set up a time to meet with your dedicated account manager to go over your company’s details.  We’ll go over your company’s policies and procedures during this time.

contact center recruiting solutions

4. We Build Your Team

We will start reviewing the resumes we have to find the best candidates for your business. All customer service representatives are based in the United States. All employees are required to complete job assessments to verify that they are a great fit for your company culture.

5. Rockstar Training Starts

It’s time to start getting your new customer support agents trained to your company’s standards. Once training is completed, the representatives will know your brand, the software you use and be prepared to be your new rockstars.

contact center outsourcing set up

6. Sit back and Relax

Your new representatives are ready to go, so you can start to relax because we have you covered. Representatives will be monitored to assure quality assurance, and any issues will be addressed immediately to prevent future issues.

How Outsourcing Customer Service Works

tell us your needs for your call center solutions

1. Tell Us Your Needs

Let us know what you are trying to accomplish and why you are looking to outsource your call center. We will work with you to improve your customer support and deliver an excellent customer experience to give your brand the excellent reputation that it deserves.

2. Go Over the Details

Once we know everything your business needs, we’ll send over a detailed proposal for your company. After you review it and give us the green light, we’ll create an agreement to outsource your customer service through AnswerAide.

meet your account manager

3. Meet Your Account Manager

We’ll set up a time to meet with your dedicated account manager to go over your company’s details.  We’ll go over your company’s policies and procedures during this time.

4. We Build Your Team

We will start reviewing the resumes we have to find the best candidates for your business. All customer service representatives are based in the United States. All employees are required to complete job assessments to verify that they are a great fit for your company culture.

contact center recruiting solutions

5. Rockstar Training Starts

It’s time to start getting your new customer support agents trained to your company’s standards. Once training is completed, the representatives will know your brand, the software you use and be prepared to be your new rockstars.

6. Sit back and Relax

Your new representatives are ready to go, so you can start to relax because we have you covered. Representatives will be monitored to assure quality assurance, and any issues will be addressed immediately to prevent future issues.

contact center outsourcing set up

Request More Information and Pricing

Let us know your needs so that we can put together a custom quote. We will reach out with any additional questions we may have.

We Know Our Software

There are thousands of different software platforms out in the world. We are familiar with the software listed below but don’t worry if you don’t see the program you use or if your company has a custom CRM. AnswerAide is able to work with all CRMs and software.

Frequently Asked Questions

Do you provide toll-free numbers?2021-03-11T15:25:10-05:00

Yes, we can provide 800, 888, 866, 844, 833, or any other toll-free number that your company needs. You may give the number directly to your callers or forward your calls to this toll-free number.

Will we always have the same customer service representative?2021-01-29T19:42:27-05:00

Yes, your customer service representative will remain the same from day-to-day. However, if your customer support representative requests off or does not come in for some reason, we will assign another agent to your company. We always keep an additional employee trained and ready to fill in if there is an issue. Therefore, one of the biggest benefits of outsourcing your customer service is that your company will always have coverage.

Are you able to use our CRM?2021-01-29T19:45:58-05:00

Yes, we can use any CRM or software that your company is currently using. You will need to add us as a user, and then we will be ready to use your software. We are familiar with the most popular CRMs on the market, but if we haven’t used your software before, we will take the time to learn the core functionality and train our employees on the software.

How long before I can start using our customer service agents?2021-01-29T20:08:29-05:00

It can take between 1 and 4 weeks to set up your customer service outsourcing. We will provide you with a precise timeframe during the exploratory meeting.

How can customer service outsourcing benefit my company?2021-01-29T20:16:21-05:00

We will help you reduce your workload; for example, we can assist you with:

  • handling all your phone calls
  • your emails
  • online chats
  • scheduling requests
  • process orders
  • troubleshoot issues
  • dispatch jobs
  • process payments through your system
  • send regular mail or marketing mail on behalf of your company
  • handle back-office support for your company
  • any other tasks an office assistant or receptionist will normally handle

 

How long does it take to set up service?2021-01-17T21:05:23-05:00

Every account is different as no two companies have the same requirements. Therefore the setup time varies from company to company. Some things that factor into this equation are the software that we will be using for your company, the number of agents we need to hire to service your company, and the roles you will use AnswerAide for your company. Generally, we can complete the recruiting, training, and have your phone systems set up within two to four weeks.

What are your working hours?2021-01-18T21:54:38-05:00

Our business hours are 9 am-8 pm EST. However, our call center and operations run 24/7/365.

Give Us A Call Today Learn More About Outsourcing Your Customer Service

866.427.3500