Grow your online store with 24/7 Support from Answer Aide

The Best Companies Grow Through Exceptional Customer Service

An e-commerce Answering service can help your company grow with additional revenue streams & more support options

An answering service can be a valuable asset for an e-commerce store when it comes to order taking. With an answering service in place, customers can place orders outside of normal business hours or during peak periods when in-house staff may be overwhelmed. This can help ensure that no orders are missed, and customers receive the prompt service they expect.

Moreover, answering services can be customized to handle different types of orders and integrate seamlessly with an e-commerce store’s order management system. The operators at the answering service can help customers navigate the ordering process, answer questions about products, and provide additional information as needed. Additionally, they can process payments and update order statuses, allowing businesses to focus on other areas of their operations while still maintaining control over the order fulfillment process.

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Request more information below if you are ready to partner with an answering service that will help increase your caller’s satisfaction, and give you more time.

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Our E-Commerce Call Center Can Save Your Company Money

You’ll have coverage 24/7 for a fraction of the cost of an in-house customer service agent or sales person.

Features Included With Our
Answering Service

Request more information below if you are ready to partner with an answering service that will help increase your caller’s satisfaction, and give you more time.

We're Always Here For You

Our e-commerce answering service is available to your business 24/7/365, including holidays.

Notifications On Your Terms

In addition to integrating with your software we can send you the caller's information the way you prefer to receive it. Email, text message, mobile app, or our online portal.


We'll help answer questions that your callers may have regarding your company, orders, shipments, or any other information you provide us.

We'll Always Use The Human Approach

When you partner with Answer Aide your callers will receive friendly & professional service and they won't receive any voice mails or bots.

Call Handling

We are much more than an answering service! In addition to accepting your inbound calls, we can make follow-up calls to your existing leads and clients.


We can script out all our calls to meet your needs, so that we are always offering the right upsells, know when products are in or out of stock. There's no limits on how Answer Aide can help your company.

How To Get Started With Our E-Commerce Solutions

Get To Know Each Other

During our initial meeting, we’ll tell you about Answer Aide, ask you some questions about your company, products, and/or services, and learn more about your needs. 


We’ll set up your account and any integrations that we may need into your CRM, merchant processor,  and any other e-commerce platforms you may use.

Why You Should Hire AnswerAide?

AnswerAide will always go above and beyond for your company and your callers. We treat your callers like we treat ours, and we treat our callers like family. We want you to be successful because as you become more successful, the more successful AnswerAide. If you want a quality answering service that will make you shine, then AnswerAide is the correct choice for you.

Capture Every Lead

We try to handle as much as possible. One of the things we can do is integrate with your CRM and import any new leads directly into your software. We’re always available; you’ll never miss a prospective customer.

Customizable For You

No two businesses are the same, nor are your requirements. We can customize everything to fit your needs. For example, we can send you your messages through your preferred communication method and even change it based on the time of day.

Peronalized Calls

All callers receive prompt and friendly service. Our operators can recognize return callers and personalize their experience. Of course, we can disable this feature if it doesn’t fit your company’s culture.

Check Out What
Our Clients Are Saying

Give Us A Call Today to learn how our call center for E-commerce Companies can help you!

Frequently Asked Questions

Yes, we can provide 800, 888, 866, 844, 833, or any other toll-free number that your company needs. You may give the number directly to your callers or forward your calls to this toll-free number.

If your software supports webhooks or has an API, we can submit the caller’s information to your CRM or software. When we submit this information you won’t have to worry about entering the data we have already collected.

Yes, AnswerAide is based in the United States, and we will never outsource our services to any other countries. We require our employees to successfully complete a communication and written assessments before starting to work for us.

Our business hours are 9 am-8 pm EST. However, our call center and operations run 24/7/365.

You’ll save money using a live answering service and increase your sales and caller’s satisfaction. Our service costs less than hiring another employee because you pay for the services you will use. If you are a new company or want to try our services, we offer a free answering service to start you off.

All you need to do is forward your calls to us, and therefore you don’t need any equipment.

Unless you advise us to tell your clients that we are an answering or receptionist service, they normally will not know. We assign you a phone number to forward your calls to you, and when that number rings, your account pops-up on the answering service agent’s screen so that they know the call is for your company. They will then answer the call with your company’s greeting.

AnswerAide stands out from the competition because we go the extra mile for our customers. We utilize the most current technology; for example, we invest in the best headsets. By having great headsets, your callers won’t hear any background noise, and your callers will not hear other agents in the background. We also monitor our agents to verify they are servicing every call with the exceptional service that we require. AnswerAide also requires every employee to pass our communication and written assessments to verify they represent your company professionally.

Above all, we value all of our customers and love it when they refer us to other businesses. The best way to earn referrals is to provide exceptional service, and we do this every day for all of our callers.

We know you will love our answering service, so we give new customers a fifteen-day or thirty-minute satisfaction guarantee. Let us know if you are unsatisfied for any reason before you reach thirty minutes or your fifteenth day. If we can’t make it right, we’ll give you a refund for your monthly service.