An answering service can be a great asset to any business. This is especially true if your company doesn’t have the time or resources to manage phone calls effectively. If you’re ready to take your business to the next level, implementing a telephone answering service might be the answer. In [...]
Has your business taken the steps that you need toward hurricane preparedness? The destruction caused by natural disasters continues to increase in frequency and severity. In the last decade alone, we’ve witnessed a rising number of hurricanes, earthquakes, and other extreme weather events. These events can cause substantial financial losses [...]
There are many definitions of what customer service means. Providing excellent customer service means providing the goods and services your customers want and expect. It means providing good help when customers need it, and a pleasant experience when they don’t. It's taking a critical look at your company, your products, [...]
Customer service is one of the most crucial aspects of running a successful business. After all, no one wants to deal with a company that isn’t willing to go out of their way to make them happy. The thing is, businesses are only as good as the people who work [...]
Finding and hiring the right employees for your company can be difficult, time-consuming, and nerve-wracking. That’s why it’s so important to have your hiring strategy in check from the start. To successfully find the right employees for your company, you’ll need to understand the type of people you’re looking for [...]
Do you have a busy business that needs to manage incoming calls with the help of an answering service? A telephone answering service ensures that your business remains accessible to customers at all times. They can handle incoming calls at the same time. Whether you are a small business or [...]
Dealing with angry customers can be stressful and unsettling, but it doesn’t have to be if you use de-escalation techniques. It’s important to stay calm, cool, and collected in the face of a customer’s anger. Dealing with a customer who is angry is not as difficult as it seems, and [...]
Every entrepreneur aspires to grow their business. Growth is indeed a crucial business success metric. To most businesses, growth means increased revenue, more customers, better profit margins, a larger enterprise footprint, higher operational efficiency, or increased business stability. These are the fundamental hallmarks and goals of a growing business. Business [...]
Customer satisfaction has a huge impact on business success. A satisfied customer is more likely to buy again and invite others to do the same; this cultivates customer loyalty, expands your market scope, and grows your business. On the other hand, poor customer experience can ruin your sales figures and [...]
Live answering and virtual receptionist services are ideal solutions for any business looking to outsource customer service. We’ve been in the customer service business for quite a while now, and we offer these two solutions. In our line of work, we see a lot of confusion surrounding live answering and [...]
