Outsource Switchboard Service
Our professional and friendly receptionists will handle your incoming calls and route them to the correct person or department.
Remote Switchboard Outsourcing
Route Callers to The Correct Person/Department 24/7.
You don’t have to worry about training any additional operators when you use Answer Aide to Outsource your Switchboard Service. We have you covered 24/7 x365 days. You won’t need to worry about call-outs, no-shows, or operators quitting as we will always have your company covered.
How Switchboard Services Works
Warm Transfer
Our agents will connect a caller to another person or department by first introducing the caller and explaining the reason for the transfer. This is done to ensure a smooth transition between the caller and the recipient of the call, allowing the recipient to be prepared and engaged before speaking with the caller. Essentially, it means that Answer Aide is facilitating a friendly and professional transfer of the call, rather than simply redirecting the call without any context.
Blind Transfer
Our agents can transfers the calls immediately after determining who the caller needs to speak to and does not remain on the line to announce the call. This is helpful if you need us to transfer the caller to another department.
Messaging
We’ll take down information from the caller and forward it to the intended recipient. This can include details about the caller’s issue or request, as well as any contact information or other relevant details. By sending a message, Answer Aide helps ensure that the recipient is aware of the caller’s needs and can respond in a timely manner. It’s a way for our switchboard service to provide valuable assistance even when the recipient is not immediately available to take the call.
Our Quality Remote Switchboard Can Save Your Company Money
Use our receptionists 24/7 and only pay a fraction of what you would pay for an in-house operator.
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Why You Should Hire AnswerAide?
AnswerAide will always go above and beyond for your company and your callers. We treat your callers like we treat ours, and we treat our callers like family. We want you to be successful because as you become more successful, the more successful AnswerAide. If you want a quality answering service that will make you shine, then AnswerAide is the correct choice for you.
Capture Every Lead
We try to handle as much as possible. One of the things we can do is integrate with your CRM and import any new leads directly into your software. We’re always available; you’ll never miss a prospective customer.
Customizable For You
No two businesses are the same, nor are your requirements. We can customize everything to fit your needs. For example, we can send you your messages through your preferred communication method and even change it based on the time of day.
Peronalized Calls
All callers receive prompt and friendly service. Our operators can recognize return callers and personalize their experience. Of course, we can disable this feature if it doesn’t fit your company’s culture.
Check Out What
Our Clients Are Saying
Our Switchboard Outsourcing Service Can Save Your Company Money
Frequently Asked Questions
Yes, we can provide 800, 888, 866, 844, 833, or any other toll-free number that your company needs. You may give the number directly to your callers or forward your calls to this toll-free number.
If your software supports webhooks or has an API, we can submit the caller’s information to your CRM or software. When we submit this information you won’t have to worry about entering the data we have already collected.
Yes, AnswerAide is based in the United States, and we will never outsource our services to any other countries. We require our employees to successfully complete a communication and written assessments before starting to work for us.
Our business hours are 9 am-8 pm EST. However, our call center and operations run 24/7/365.
You’ll save money using a live answering service and increase your sales and caller’s satisfaction. Our service costs less than hiring another employee because you pay for the services you will use. If you are a new company or want to try our services, we offer a free answering service to start you off.
All you need to do is forward your calls to us, and therefore you don’t need any equipment.
Unless you advise us to tell your clients that we are an answering or receptionist service, they normally will not know. We assign you a phone number to forward your calls to you, and when that number rings, your account pops-up on the answering service agent’s screen so that they know the call is for your company. They will then answer the call with your company’s greeting.
AnswerAide stands out from the competition because we go the extra mile for our customers. We utilize the most current technology; for example, we invest in the best headsets. By having great headsets, your callers won’t hear any background noise, and your callers will not hear other agents in the background. We also monitor our agents to verify they are servicing every call with the exceptional service that we require. AnswerAide also requires every employee to pass our communication and written assessments to verify they represent your company professionally.
Above all, we value all of our customers and love it when they refer us to other businesses. The best way to earn referrals is to provide exceptional service, and we do this every day for all of our callers.
We know you will love our answering service, so we give new customers a fifteen-day or thirty-minute satisfaction guarantee. Let us know if you are unsatisfied for any reason before you reach thirty minutes or your fifteenth day. If we can’t make it right, we’ll give you a refund for your monthly service.