For small business owners, marketing can be a tricky thing. If you’re not careful, your marketing efforts can end up costing you more money and time than they’re worth. Whether you have a brick-and-mortar shop or operate exclusively online, there are a lot of different ways to market your small business. Here is a short […]
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Companies with excellent customer service understand that it’s not just about answering the questions customers ask, or even anticipating their needs and suggesting products they might like. It begins with an understanding of who your customers are as individuals. It means taking time to get to know them, understand their challenges and pains, and then
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Creating an omnichannel experience for customers is not only about having different sales channels for your products. It involves redesigning your business processes to respond to customer behavior and meet their needs in the most convenient way possible. This continuous process requires aligning your brand, marketing messages, products, and services across all the sales channels.
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Disasters happen. No matter how well-prepared you are, there will come a time when you need to call on your disaster preparedness plan. When there’s an unexpected natural disaster, pandemic outbreak, cyber security breach or other unforeseen events, what you do afterward can make all the difference between business as usual and cutting production until
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An answering service can be a great asset to any business. This is especially true if your company doesn’t have the time or resources to manage phone calls effectively. If you’re ready to take your business to the next level, implementing a telephone answering service might be the answer. In this article, learn more about
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Has your business taken the steps that you need toward hurricane preparedness? The destruction caused by natural disasters continues to increase in frequency and severity. In the last decade alone, we’ve witnessed a rising number of hurricanes, earthquakes, and other extreme weather events. These events can cause substantial financial losses for businesses of all kinds
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There are many definitions of what customer service means. Providing excellent customer service means providing the goods and services your customers want and expect. It means providing good help when customers need it, and a pleasant experience when they don’t. It’s taking a critical look at your company, your products, and your services, and working
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Customer service is one of the most crucial aspects of running a successful business. After all, no one wants to deal with a company that isn’t willing to go out of their way to make them happy. The thing is, businesses are only as good as the people who work there. If your team doesn’t
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Finding and hiring the right employees for your company can be difficult, time-consuming, and nerve-wracking. That’s why it’s so important to have your hiring strategy in check from the start. To successfully find the right employees for your company, you’ll need to understand the type of people you’re looking for and how to find them.
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