February 2023

customer service champion

What Does It Mean to Be a Customer Service Champion?

Being a customer service champion is more than just providing excellent customer service. It is about striving to exceed expectations and going above and beyond the call of duty to ensure that customers are satisfied with their experience. Being a champion is about taking ownership and responsibility for all interactions, no matter how small or […]

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connection, personalized, customer service

5 Easy Ways to Make Personal Connections With Your Customers

Making personal connections with your customers can be a great way to increase customer loyalty and build strong relationships. It is very expensive to acquire new customers. The longer you can retain customers, the lower your customer acquisition costs will be. This is the best outcome for your business. Whether it’s through personalized emails or

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