What Ever Happened to Excellent Customer Service?

Companies with excellent customer service understand that it’s not just about answering the questions customers ask, or even anticipating their needs and suggesting products they might like. It begins with an understanding of who your customers are as individuals. It means taking time to get to know them, understand their challenges and pains, and then

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How Omnichannel Can Help Grow Your Business

Creating an omnichannel experience for customers is not only about having different sales channels for your products. It involves redesigning your business processes to respond to customer behavior and meet their needs in the most convenient way possible.  This continuous process requires aligning your brand, marketing messages, products, and services across all the sales channels.

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