Pool cleaning companies tend to receive a bad rap because of unprofessional contractors who don’t follow through with their schedules and provide poor customer service. It doesn’t help that they also charge extra for random things.
Because of those people, property owners often feel wary of getting their pool cleaned. To relieve themselves of anxiety, they will call you a lot, and it can be a very tiring ordeal. There is a huge chance that you have already experienced this and wished that somebody could have taken those calls for you.
That’s just one of many reasons you should get a pool company answering service, and below are five more that you will surely agree with.
Take A Load Off Your Shoulders
Pool cleaning contractors are often composed of two to three employees. You’re already considered a huge firm if you have eight or more people under your employ. And it’s common that you, the business owner, handle most of the calls and other clerical tasks.
With an answering service for pool companies, you can free up a lot of time in your schedule. You can do more work and even take some of the job orders yourself—just like when you were first starting out.
Stress-Free Staff Management
The greatest thing with answering service companies is that their staff is already trained and familiar with most business processes related to the service industry. There is no need to orient or train them further.
You can leave them a little note about your unique take on handling your customers, and you can rest assured that everything will work like a well-oiled machine.
Round the Clock Service
It can be unusual for customers to call in the middle of the night, but you wouldn’t want to be the one taking that call when it does happen. You have a life, and you also need to get some good sleep or consume your precious “me time” undisturbed.
Having an answering service to take that call will be a huge relief. Not only that you can have your due rest, but the answering service can also guarantee that you’re not going to miss any potential business.
Improved Customer Satisfaction
Aside from calling during unreasonable hours, some of your current or potential customers might call you while you’re on the job site or engaged with other business. You and your customers would definitely appreciate it if their calls are immediately answered after the first ring.
It’s worth noting that at least 84% of companies that improved their customer satisfaction and experience benefitted from revenue increases. You can enjoy this kind of boost too by using an answering service to keep your customers happy.
Better Business Operations
Depending on the provider, an answering service can offer additional helpful features to improve your business operations. Some of them are:
- Outbound call operations
- Virtual receptionist service
- Bilingual operators
- Appointment setting
- Employee Call Out Hotline
You Need an Answering Service
Our answering service for pool companies is the ideal partner for you and your business to help you grow your business without having to do all the heavy lifting.