BPO - Answer Aide

Customer Service
Outsourcing

Professional and Friendly Agents Trained to Support Your Company

Reduce Costs and Improve Your Customer Satisfaction By Outsourcing Your Contact Center

Growing a business is expensive, and we believe costs shouldn’t hold you back from growing your company. Whether you are growing your business, expanding, or looking to reduce costs, you will save money by outsourcing your customer support needs.

When you outsource with AnswerAide, we handle all your customer service needs. We will train our staff to use your software, answer all your calls, respond to emails and chats, and perform additional administrative and secretarial tasks.

AnswerAide can assist your company whether you are looking for 1 person to be your office assistant or need 10 customer service representatives to handle all your customer support needs.

How We Help Businesses Grow

Reduce Payroll Costs

You will no longer need to pay for federal or state taxes, unemployment insurance, health care, or time-off.

Reduce Overhead Costs

You will need less space in your office when you outsource your contact center, which will increase your profits.

Reduce Phone Costs

We can host your phone numbers, which will eliminate your phone bill saving your company thousands.

Increase Satisfaction

We monitor our customer service representatives to ensure they are providing quality customer service.

Scale With Your Business

We can add professional customer service representatives temporarily or on an ongoing basis.

No More Headaches

No more worrying about your staff running late, calling out, or quitting without notice.

Account Manager

Your account manager is always available and will make outsourcing to a call center simple.

We Earn Your Business

We know you’ll love our service, so we don’t feel the need to lock you into any long-term contracts.

Based In The USA

All of our customer support staff is based in the United States. We’ll never sacrifice quality to save a buck.

Learn How AnswerAide Can Assist by Outsourcing Your Contact Center

Benefits of Outsourcing Your Call Center with AnswerAide

Trained to Your Company’s Standards

When you outsource your customer support to AnswerAide, we’ll ensure that you receive experienced agents representing your company. All customer service representatives will go through extensive training to your company’s standard.

Increase Reliability

Employees get sick, run late, and will occasionally quit without notice. You won’t need to worry about any downtime because we keep at least one additional employee ready to take over if something happens.

24/7 Coverage When You Need It

Some companies only need service 8 hours a day, while others need it 24/7. When you outsource your contact center with AnswerAide, we’re here when you need us. When you first sign up, you can let us know how many customer service agents you need and what time frames. We will help monitor your call stats and recommend any changes you may need to make during certain time periods.

How We Can Assist With Your Business Process Outsourcing

Sales Calls

We are your Brand Ambassador, and we are ready to answer all questions that your caller may have about a product or service.

Support Calls

We’ll ready to assist your callers with troubleshooting issues with their product or answer any billing questions.

Payments

Our agents can process payments for your callers through your CRM or merchant account.

Emails

When your clients send you an email, we’ll be ready to reply and assist them with the necessary information

Online Chat

Customers prefer different communication methods. With AnswerAide, we’ll cover your online chat, so that no client gets left behind.

Social Media Accounts

Customers will leave comments and send messages on your social media accounts, and AnswerAide will be ready to respond promptly.

Dispatching Jobs

We’ll route and dispatch your service jobs that need scheduling.

Order Processing

A customer may call with a question, and then decide to purchase. No worries, we’ll see them through from start to finish.

Based In The USA

All of our customer support staff is based in the United States. We’ll never sacrifice quality to save a buck.

Check Out What
Our Clients Are Saying

How Outsourcing Customer Service Works

1. Tell Us Your Needs

Let us know what you are trying to accomplish and why you are looking to outsource your call center. We will work with you to improve your customer support and deliver an excellent customer experience to give your brand the excellent reputation that it deserves.

2. Go Over the Details

Once we know everything your business needs, we’ll send over a detailed proposal for your company. After you review it and give us the green light, we’ll create an agreement to outsource your customer service through AnswerAide.

3. Meet Your Account Manager

We’ll set up a time to meet with your dedicated account manager to go over your company’s details. We’ll go over your company’s policies and procedures during this time.

4. We Build Your Team

We will start reviewing the resumes we have to find the best candidates for your business. All customer service representatives are based in the United States. All employees are required to complete job assessments to verify that they are a great fit for your company culture.

5. Rockstar Training Starts

It’s time to start getting your new customer support agents trained to your company’s standards. Once training is completed, the representatives will know your brand, the software you use and be prepared to be your new rockstars.

6. Sit back and Relax

Your new representatives are ready to go, so you can start to relax because we have you covered. Representatives will be monitored to assure quality assurance, and any issues will be addressed immediately to prevent future issues.

Request More Information and Pricing

Let us know your needs so that we can put together a custom quote.
We will reach out with any additional questions we may have.

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We Know Our Software

There are thousands of different software platforms out in the world. We are familiar with the software listed below but don’t worry if you don’t see the program you use or if your company has a custom CRM. AnswerAide is able to work with all CRMs and software.