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Our Services2020-08-24T09:11:18-04:00

How Can We Assist You In Growing Your Business?

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Live Telephone Answering Services

Every business owner knows that having a well-managed office means the difference between acquiring your next client or sending them to your competitor. When you choose AnswerAide as your company’s phone answering service, you will get a live receptionist who knows just what to say. We provide highly qualified customer service experts to handle every call 

customer service trends in 2020

In addition, our operators are available 24 hours a day, seven days a week, including weekends and holidays. This means you get outstanding service continuously for a fraction of what you would pay to hire an employee to perform the same task. 

24-7 answering service
Benefits of a telephone answering service:

  • Activation within 24 Hours:Once you sign up online, we will enter you into the system and we will be ready to take your calls within 24 hours.  
  • Service 24/7/365:Our receptionists are always available to take your calls, 24 hours a day, 7 days a week, 365 days a year.  
  • Notifications on Your Terms:We can either deliver your messages right away through email or text, or we can send you a summary at the end of the day.  
  • A Local or Toll-Free Number: Boost your professional image and never give out your personal phone number ever again. 
  • Personalized On-Call Schedules: You decide what times and what days you need our service. We can handle every call, or we can handle your overflow calls.  

Call Center Solutions

Whether you are a small business or Fortune 500 company you’ve worked hard on your brand recognition. AnswerAide will not only assist you in maintaining your high standards but increasing your customer satisfaction metrics with our customer engagement services.

AnswerAide is able to handle all of  your inbound and/or outbound calls? Our trained customer service representatives can assist your customers with questions on a variety of issues including billing, account issues, and scheduling questions. We will train our agents to use your software, or if you don’t have software we can send you the daily data.    

customer service

Advantages of using AnswerAide for your customer engagement needs: 

  • Save Money: You do not have to worry about paying for equipment, quality assurance, and technology.
  • Service 24/7/365: Our customer service representatives are always available to take your calls, 24 hours a day, 7 days a week, 365 days a year. 
  • Notifications on Your Terms: We can either deliver your messages right away through email or text, or we can send you a summary at the end of the day. 
  • Personalized On-Call Schedules: You decide what times and what days you need our service. We can handle every call, or we can handle your overflow calls.

Dedicated Virtual Receptionist

dedicated virtual receptionist

Every business owner understands the need to have a strong office team. Having a well-trained receptionist can mean the difference between obtaining new clients or sending them to competitors.

Training a receptionist can be a long and arduous task, and, like anything, there is the unknown. What if you put all this effort into training this person, and they quit? You find yourself back as square one.

At AnswerAide, you can choose to have a dedicated receptionist assigned to your account. The receptionist is already trained and can handle all your customer service needs and administrative tasks.

Your virtual receptionist will perform administrative tasks including, but not limited to, dispatching jobs, generating leads, responding to emails, processing invoices, and making follow up calls.

Live Chat Service

Start utilizing AnswerAide to handle your online live chats with potential and existing clients today. When visitors enter your website, they to a customer service representative at AnswerAide. Our trained representatives will act as an extension of your team, so your customers will never know the difference.

We train our Live Chat representatives in handling real, unscripted conversations. Our Live Chat team will be able to guide your visitors to the next steps by answering FAQ’s and transferring calls to your sales team.

Pricing varies based on needs. Please contact us today for a hassle-free estimate.

live chat service

Benefits of a Live Chat service:

  • Activation within 24 Hours: Once you sign up online, we will enter you into the system, and we will be ready to take over your live chats within 24 hours.
  • Service 24/7/365: Our representatives are always available to handle your live chats, 24 hours a day, 7 days a week, 365 days a year.
  • Save yourself the distraction: Your team no longer must check online chats. AnswerAide representatives can guide your customers to the answer or transfer them to a member of your team if they need to.

Our Mission

AnswerAide strides to help make each and every one of their clients look their best and help them grow. As AnswerAide’s clients grow, so does AnswerAide, and quite frankly, we want you to recommend us to your friends.

Give Us A Call Today Regarding Our Telephone Answering Service

866.427.3500

Resources for Small Businesses and Entrepreneurs

We’re more than just a call center! We’re here to help you succeed, because when you do well so do we.

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Our Clients Love Us

“AnswerAide has been a life-saver for our company! The services have freed us up so we can tackle more projects and continue to grow.”
ANDREA AGUSTIN • OFFICE MANAGER
“I turned to AnswerAide to help. They had an immediate impact on all phases of my business. I have no intention of moving on from them.”
KYLE WRIGHT • BUSINESS OWNER
“Awesome service, very communicative, and very thorough in their work, highly recommend.”
ANDY BURLISON • BUSINESS OWNER

Integrations

Below are a couple of the CRMs that AnswerAide integrates with. As long as your CRM supports web-hooks we can integrate with your software.

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