Do you provide toll-free numbers?
Yes, we can provide 800, 888, 866, 844, 833, or any other toll-free number that your company needs. You may give the number directly to your callers or forward your calls to this toll-free number.
Will we always have the same customer service representative?
Yes, your customer service representative will remain the same from day-to-day. However, if your customer support representative requests off or does not come in for some reason, we will assign another agent to your company. We always keep an additional employee trained and ready to fill in if there is [...]
Are you able to use our CRM?
Yes, we can use any CRM or software that your company is currently using. You will need to add us as a user, and then we will be ready to use your software. We are familiar with the most popular CRMs on the market, but if we haven't used your [...]
How long before I can start using our customer service agents?
It can take between 1 and 4 weeks to set up your customer service outsourcing. We will provide you with a precise timeframe during the exploratory meeting.
How can customer service outsourcing benefit my company?
We will help you reduce your workload; for example, we can assist you with: handling all your phone calls your emails online chats scheduling requests process orders troubleshoot issues dispatch jobs process payments through your system send regular mail or marketing mail on behalf of your company handle back-office support [...]
Is AnswerAide based in the United States?
Yes, AnswerAide is based in the United States, and we will never outsource our services to any other countries. We require our employees to successfully complete a communication and written assessments before starting to work for us.
How long does it take to set up service?
Every account is different as no two companies have the same requirements. Therefore the setup time varies from company to company. Some things that factor into this equation are the software that we will be using for your company, the number of agents we need to hire to service your [...]
What are your working hours?
Our business hours are 9 am-8 pm EST. However, our call center and operations run 24/7/365.