How to Use De-escalation Techniques with Customers

By |2022-04-23T20:31:51-04:00April 26th, 2022|Business Advice|

Dealing with angry customers can be stressful and unsettling, but it doesn’t have to be if you use de-escalation techniques. It’s important to stay calm, cool, and collected in the face of a customer’s anger. Dealing with a customer who is angry is not as difficult as it seems, and [...]