If your business is busy, if you are out of the office a lot and can’t answer your phone or you simply are busy doing something else, good for you. But, potentially bad for business.
People calling you need to be heard. A phone ringing out sounds like lost business and lost sales. It can be difficult for a small business to always be ready to answer the phone.
An answering service can be the best solution for your missed calls. Whether you are in a meeting, out on the road making sales, or can’t take a call right now, a great answering service can.
Even in an age of smartphones and advanced technology, when people call your business, they want an answer. Chances are they have already looked at your website and are looking for more information, want to make a purchase, or just have some questions.
It’s understandable that you have other places to be and it can be expensive to hire someone to simply answer the phone at your office. If you don’t have a physical office and your business phone is your cell phone, it can be awkward to answer it when you are with another client.
An automated voice messaging system is often a turn off for people calling in to make an appointment or ask for information. There is a good chance they will simply go somewhere else.
By hiring an answering service, you provide a real live person at the other end of the phone for your customer. They don’t need to know it isn’t you. A good answering service is well-versed in your business and knows exactly what to say to your customers.
They can take messages, provide information about your business, and soothe the angry caller because they know what to say. Often, the mere fact that someone picked up the phone is enough.
We have all been on the other end of that phone when there is no answer. You don’t believe for a second your call is important to them. When we reach a voice that sounds assured, we feel assured, as well.
An answering service provides you with someone who knows your business, will never miss any of the company’s calls and will know how to contact you, if needed.
Using an answering service will cost much less than having to train someone and then pay them to be there all day. Most answering services charge much less and are often in conjunction with a virtual office.
Even if you opt to have your mom or sister-in-law answer the phone for free, you will soon learn it is very costly, indeed. They may not feel compelled to do a great job if they are working for free.
If you do hire and train someone, that may not always work out, either. They may get a better offer, find they don’t like it, or not have their heart in it. Then you have to start all over again.
When people call your business and get an answer, that means something to them. If you don’t have someone answering the phone or they are put on hold several times, people get angry.
When people get angry at a business they go online a tell everyone who will listen. It’s unfortunate but true. People see these bad reviews and rather than take a chance on their own, simply move to the next place in line.
The answering service will always be there, never place them on hold and they will almost always have the answer. It shows your customers you care and you are always available.
A missed call is a missed opportunity. If people are left to deal with a voice answering service, information can be lost. You may not be able to understand them, lose connection, or just get wrong information from your clients.
The answering service will keep detailed accounts of the calls, who called, their contact information of when they called, and why. That is worth the price alone. You can see all your messages and prioritize them yourself.
You can also call in and get the information at any time you need it. Maybe you had a meeting or some sales calls all morning, you can collect your messages afterward and get back to your customers right away.