How To Successfully Work From Home With Nextiva
If the coronavirus pandemic has shown us anything, it is that we need to be able to adapt to a new normal and have a plan in place. If you own a business something you might have to consider is that work from home might be a new reality for a while. If this is something you have not had to do in the past, it is hard to know what program would work best for you and your team. Not only can Nextiva keep you in constant contact with your team, but it can also help you keep track of your customers. With everything going on, it can be hard to figure out a plan, but no matter what that plan may be, Nextiva should be a part of it.
First, a little background on Nextiva. Nextiva is a voice over internet protocol, also known as VoIP company, that is based in the United States. Over 100,000 businesses trust Nextiva for all their telecommunication needs. The goal at Nextiva is to build a better way for business and technology to work together.
If you own a business or are trying to start a business, you should look at setting up an account with a VoIP service. There are many benefits of using VoIP as opposed to traditional phone service. Think of a hard-wired phone. If you need to leave your desk, you must hang up the phone and call the person back that is on the other line. If you need to patch that call to someone or transfer it, you do not have the ability to, you must give the individual that phone number and have them call that person specifically. VoIP is easier for companies that make a lot of long-distance or international calls. Typically, long-distance and international calling cost extra, but with a VoIP, the cost is the same. With VoIP, you also can forward or patch calls to another employee. With VoIP, you never have to miss a call again. If you are away from your office, you can have the calls forward to your cell phone, or, if you need to step away from the office phone, you can seamlessly transfer the call from your office phone to your cell phone. VoIP also gives you the ability to set up conference calls, as well as video calls with clients or employees.
Working as a team is never easy, and it is complicated by the fact that you are all in different places. Nextiva has a new service called Cospace which is free to Nextiva clients. Cospace makes it easy to collaborate with your team, no matter where they are. Cospace gives you the ability to communicate with members of your team with group messaging and video conferencing. In Cospace, you also can share files and manage tasks. Cospace, logs everything to make it easy to find what need, whether it be something that someone shared a day ago or a month ago. In Cospace, you can make sure that employees are performing their required tasks and can get notifications when they are completed. This way, you can make sure that things are still getting done, even though everyone is working from home.
Work from home functionality is something that is going to play a large factor in any company that you decide to use. Nextiva not only has an app that works on computers, but there is a mobile app that works on android and apple products. This way, your employees can work from home and not only communicate with you, but with your clients as well. When your employees are unavailable to answer the phone you can forward your calls automatically to an answering service.
Nextiva can help you not only communicate with your employees but with your customers as well. Nextiva has a built-in Customer Resource Manager of CRM that will store all the information about your customers. When a customer calls, the app will display who is calling and let you know the account value. On the customer information page, data such as how long they have had an account as well as the business that they represent will be displayed. Also, on that page, you will have the ability to see your interaction history with that customer. The CRM also has the capability to ask customers for feedback. This feedback can, in turn, inform you if a customer is unhappy, or if the customer did not feel like you had an appropriate response.
Just because you are unable to go into the office does not mean that you and your team should have to stop working. Through the utilization of Cospace, Nextiva makes it easy for you to stay connected to all your team members, no matter where they are located. Nextiva also offers many resources that enable you to stay in touch with your clients.