Do you provide toll-free numbers?
Yes, we can provide 800, 888, 866, 844, 833, or any other toll-free number that your company needs. You may give the number directly to your callers or forward your calls to this toll-free number.
Will you use our software?
If your software supports webhooks or has an API, we can submit the caller's information to your CRM or software. When we submit this information you won't have to worry about entering the data we have already collected.
Is AnswerAide based in the United States?
Yes, AnswerAide is based in the United States, and we will never outsource our services to any other countries. We require our employees to successfully complete a communication and written assessments before starting to work for us.
What are your working hours?
Our business hours are 9 am-8 pm EST. However, our call center and operations run 24/7/365.
Is it expensive to hire an answering service?
You'll save money using a live answering service and increase your sales and caller's satisfaction. Our service costs less than hiring another employee because you pay for the services you will use. If you are a new company or want to try our services, we offer a free answering service [...]
Are there any equipment or downloads that are required to start with an answering service?
All you need to do is forward your calls to us, and therefore you don't need any equipment.
Will my clients know they are speaking to an answering service?
Unless you advise us to tell your clients that we are an answering or receptionist service, they normally will not know. We assign you a phone number to forward your calls to you, and when that number rings, your account pops-up on the answering service agent's screen so that they [...]
How are you different from other answering services?
AnswerAide stands out from the competition because we go the extra mile for our customers. We utilize the most current technology; for example, we invest in the best headsets. By having great headsets, your callers won't hear any background noise, and your callers will not hear other agents in the [...]
How does your satisfaction guarantee work?
We know you will love our answering service, so we give new customers a fifteen-day or thirty-minute satisfaction guarantee. Let us know if you are unsatisfied for any reason before you reach thirty minutes or your fifteenth day. If we can't make it right, we'll give you a refund for [...]