From the main dashboard on Nextiva, hover-over Advanced Routing and select Auto Attendants. Hover your cursor over the name of the Auto Attendant that needs Call Forwarding Always configured, and click the pencil icon to the right. Scroll down, and select the Forwarding section toward the bottom of the screen. Select the pencil icon next to the Call Forward Always option. Enter the phone number to forward incoming calls to in the Phone Number field. Click the green Save button on the right side of the screen. A pop-up message will confirm if the forwarding settings have been updated. After clicking Save in the previous step, the phone number should display. Make sure the ON/OFF button is set to ON. If it is set to OFF, click the button to change the setting to ON.