Do you provide toll-free numbers?
Yes, we can provide 800, 888, 866, 844, 833, or any other toll-free number that your company needs. You may give the number directly to your callers or forward your calls to this toll-free number.
Why does my posts say “Posted by Cloud Campaign”?
Cloud Campaign is the tool we use to post to your social media platforms. Your users will not see this notification, only your admins.
Can I still post to my accounts?
Absolutely, you will still be able to post to all your social media accounts.
Which platforms does AnswerAide support?
We can create and post your content to the following platforms on your behalf: Facebook Instagram Twitter LinkedIn YouTube Google My Business
Will you use our software?
If your software supports webhooks or has an API, we can submit the caller's information to your CRM or software. When we submit this information you won't have to worry about entering the data we have already collected.
How do you know what to post?
We use the information you provide when you signup for service to guide us in your posts. We'll add in our content creation skills and create some awesome posts for you. If you are looking for anything specific or want to change our posting strategy, send us an email, and [...]
Is there a contract?
We do not require any long-term contracts for our social media content management; therefore, you are free to cancel at any time. We ask for a thirty-day notice before canceling. When you signup, we only require that you agree to our terms of service.
Will we always have the same customer service representative?
Yes, your customer service representative will remain the same from day-to-day. However, if your customer support representative requests off or does not come in for some reason, we will assign another agent to your company. We always keep an additional employee trained and ready to fill in if there is [...]
Are you able to use our CRM?
Yes, we can use any CRM or software that your company is currently using. You will need to add us as a user, and then we will be ready to use your software. We are familiar with the most popular CRMs on the market, but if we haven't used your [...]
How long before I can start using our customer service agents?
It can take between 1 and 4 weeks to set up your customer service outsourcing. We will provide you with a precise timeframe during the exploratory meeting.