Every entrepreneur aspires to grow their business. Growth is indeed a crucial business success metric. To most businesses, growth means increased revenue, more customers, better profit margins, a larger enterprise footprint, higher operational efficiency, or increased business stability. These are the fundamental hallmarks and goals of a growing business. Business [...]
Customer satisfaction has a huge impact on business success. A satisfied customer is more likely to buy again and invite others to do the same; this cultivates customer loyalty, expands your market scope, and grows your business. On the other hand, poor customer experience can ruin your sales figures and [...]
Live answering and virtual receptionist services are ideal solutions for any business looking to outsource customer service. We’ve been in the customer service business for quite a while now, and we offer these two solutions. In our line of work, we see a lot of confusion surrounding live answering and [...]
Nowadays, we have countless ways to get in touch with friends, family, businesses, and even total strangers. Naturally, you'd think that the humble telephone should have faded into obsolescence in the face of modern business communications technologies. How can the telephone, which has barely changed in decades, stand up against [...]
