Author name: Dave Kimble

The Importance of Always Being There The importance of a quality answering service always being there for your customers cannot be overstated. Consistent availability builds trust and reliability, demonstrating your commitment to exceptional customer service. By having an answering service available 24/7, you ensure that customers can reach a live representative at any time, including […]

You and your staff have a lot on your plate already. By hiring a live inbound answering service, you can streamline your business, saving time, money, and improving your customer satisfaction.   There are five major ways that a live inbound answering service can help your small business.   1. INCREASE CUSTOMER SATISFACTION  An answering service plays a crucial role in improving customer satisfaction

Background of the Answering Service Companies for the Small Business Industry Answering services have a rich history that dates back to the early days of telephony. In the past, telephone operators were responsible for manually connecting calls and relaying messages. As telephone usage grew, businesses realized the need for dedicated personnel to handle incoming calls

When we are hiring for any of our positions, including our answering services, virtual assistants, or a virtual receptionist job, we take it very seriously. This person is not only a representation of our company but all of the other businesses we work with too. Therefore it’s not just our reputation on the line. We

Are you considering hiring an answering service? Learn the benefits of an answering service. Here are the top 5 benefits of an answering service: 1. Saves Your Small Business Time & Money An answering service can be an invaluable tool for saving both time and money for your business. By outsourcing your call handling to

Are you considering hiring an answering service? In today’s fast-paced business world, providing excellent customer service is paramount to success. Hiring an answering service is one way to ensure that your customers receive prompt and professional assistance. These services can handle incoming calls, take messages, and even provide basic information to callers. However, not all

Answering services can offer a wide range of hotline solutions to cater to various needs and industries. Here are ten types of hotlines that an answering service can provide: Crisis Hotline: A crisis hotline offers immediate support and assistance to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Trained operators provide empathetic listening,

In today’s fast-paced business landscape, providing exceptional customer service is paramount to staying competitive. With evolving customer expectations and advancements in technology, businesses are increasingly turning to answering services to enhance their customer support efforts. Answering services have evolved significantly over the years, adapting to emerging trends and leveraging new technologies to meet the changing

Choosing the right answering service provider for your business is a crucial decision. An effective answering service can enhance customer experience, improve efficiency, and ensure seamless communication. To make an informed choice, it’s important to ask the right questions during the evaluation process. In this article, we will explore the top 10 questions to ask